Refund policy

Return and Cancellation Policy

Last updated: October 14, 2026

Your right to cancel (14 days)

You have the right to cancel your order within 14 days without giving any reason. The 14 days start on the day you, or a person you name (other than the carrier), receive the goods. If your order is delivered in several parts, the 14 days start when you receive the last part (Article 6.228¹⁰ of the Civil Code of the Republic of Lithuania; Article 9 of Directive 2011/83/EU).

How to cancel

To cancel, tell us clearly that you wish to cancel your order by emailing info@elmestudios.lt. You can use the model cancellation form. (Article 11(1) of Directive 2011/83/EU). To meet the deadline, it is enough to send your notice before the 14 days have passed.

Returning the goods

You must return the goods without undue delay and no later than 14 days after you tell us you are cancelling (Article 14(1) of Directive 2011/83/EU).

Because of the size of our furniture, we arrange the return collection for you. The collection costs €50, which we deduct from your refund. Please contact us at info@elmestudios.lt to arrange a collection time.

If you prefer, you can arrange the return with a courier or transport company of your choice, at your own cost. Please contact us first so we can confirm the delivery address and receiving hours. We do not accept returns brought in person.

Other items can be returned by post or courier at your own cost. Please contact us first at info@elmestudios.lt for the return address.

Goods must be packed securely for transport. Please keep the original packaging until the cancellation period has ended and use it for the return. If the goods are damaged because they were not packed securely, we may reduce your refund by the resulting loss in value.

You may handle the goods only as far as needed to check their nature, characteristics and how they work, as you would in a shop. If the goods lose value because they were handled more than that, we may reduce your refund by that amount (Article 14(2) of Directive 2011/83/EU).

Refunds

We will refund all payments received from you, including the standard delivery cost, no later than 14 days from the day we are informed of your cancellation. If you chose delivery to your door, the additional €25 is not refunded (Article 13 of Directive 2011/83/EU). We will refund you using the same payment method you used for the order, unless you agree otherwise.

Damaged, defective or wrong items

When your order arrives, please check the packaging in front of the courier before signing for it. If the packaging is damaged:

take photos of the damage before opening the package;
ask the courier to note the damage on the delivery document, or note it yourself before signing;
contact us within 2 days at info@elmestudios.lt with your order number and the photos.

This helps us settle the claim with the courier quickly and get a replacement to you sooner.

If you find an item damaged or defective after unpacking, or you received the wrong item, contact us at info@elmestudios.lt as soon as possible with your order number and photos. In these cases we arrange the collection free of charge and replace or repair the item, or refund you.

Elmė Studios 5-Year Guarantee

We believe that high-quality materials combined with true craftsmanship result in durable furniture. We stand behind our products and offer a 5-year guarantee on our furniture, starting from the day you receive your item(s).

Guarantor: UAB Kamė, Kokybės gatvė 4, 54469 Biruliškės, Lithuania, info@elmestudios.lt, +370 611 31131.

What is covered

The guarantee covers the mechanical parts of the products, such as hinges, and the quality of the furniture materials (MDF, MDP or other). It applies to the following products manufactured by Elmė Studios: cabinets, sideboards, handles, support legs, hinges, soft-close systems and drawer slides, electrical components integrated into furniture, and the facades and sides of furniture.

If a covered defect appears within the guarantee period, we will repair or replace the defective part or product free of charge.

How to make a claim

Contact us at info@elmestudios.lt or +370 611 31131 and attach photos or a video clearly showing the defect. Your order confirmation serves as your guarantee certificate; please keep it for the entire guarantee period.

Conditions

The guarantee applies only if the product has been installed according to the instructions provided and used appropriately. It does not cover damage caused by incorrect installation, improper maintenance, modifications to the furniture or improper use. Changes to the product’s structure or design are not covered and may increase the risk of moisture damage.
Natural variations in finish, such as those found in wood, stone and glass surfaces, are not defects if they meet existing quality standards and fall within Elmė Studios specifications.
Elmė Studios reserves the right to make improvements and modifications to its products.

Your legal rights

This guarantee is offered in addition to your rights under consumer law. If goods are faulty or not as described, you are entitled by law to remedies from the seller free of charge, and these rights are not affected by this guarantee.

Exchanges

We do not offer exchanges. If you would like a different product or colour, you can cancel your order under the conditions above and place a new order.

Complaints and disputes

If you have a complaint, please contact us first at info@elmestudios.lt. We will reply in writing within 14 days. If you are not satisfied with our reply, or we do not reply within 14 days, you can apply to the State Consumer Rights Protection Authority (Valstybinė vartotojų teisių apsaugos tarnyba) for out-of-court dispute resolution: vvtat.lrv.lt.

Contact

UAB Kamė, Kokybės gatvė 4, 54469 Biruliškės, Lithuania
info@elmestudios.lt, +370 611 31131

Model cancellation form

(complete and return this form only if you wish to cancel your order)

To: UAB Kamė, Kokybės gatvė 4, 54469 Biruliškės, Lithuania, info@elmestudios.lt:

I/We () hereby give notice that I/We () withdraw from my/our (*) contract of sale of the following goods:

Ordered on () / received on ():

Order number:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date: